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BLOG Archive - 9 / 2015

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INSIGHT: customer service

Do you need to attract and retain new customers to your business? Are you looking for ways to make your brand stand out? Are your staff an asset or liability?

Are your employees making sure the business provides quality customer service?  Do you hire people who are focused on meeting customer needs? If not, you can’t expect to define a brand positively or plan on attracting new customers.

Prescreening employees with INSIGHT Business Staff enables you to identify employees who have the thinking skills and mindset to:

  • anticipate customer needs--from refilling water glasses to guiding product selection
  • analyze key elements of unexpected customer issues, evaluate options and problem solve creatively
  • learn about and understand products, policies and responsibilities
  • focus on the customer rather than on themselves or co-workers
  • be motivated to accomplish tasks
  • have the positive work ethic  to be welcoming, helpful and engaged with customers
  • be honest, dependable and committed to delivering quality service  
  • be able to work with numbers

It is possible to objectively measure these skills and mindsets using validated INSIGHT Business Staff online assessments. Comprehensive individual reports provide scores on 15 core components of thinking well .  

Retail and service businesses require more than cheerful employees; your business grows when you hire people who can think well and have a strong motivated work ethic.  Join the increasing numbers of businesses that are using validated INSIGHT online assessments to gather reliable data to prescreen new employees. Staffing decisions are better when they are founded on the objective relevant data delivered by Insight Assessment.

Contact us. In one working day you can bring INSIGHT to every level of your organization.

CCTST  comparison percentiles

Insight Assessment tools provide the high quality, validated critical thinking metrics needed to support admissions, student retention and learning outcomes assessment.

If assessing critical thinking skills or mindset is on your “to do” list, Insight Assessment offers the full-service solution you need. We are the world’s leader in critical thinking assessment, providing the highest quality instrumentation , the data gathering systems, the scoring and statistical analyses, and the individual and group report generation necessary to help you do your job. 

Colleges and universities in every state of the nation and many countries around the world use Insight Assessment tools for:

Insight Assessment puts the controls in your hands:

To support your faculty and students we offer complimentary teaching and learning materials to all of our critical thinking assessment clients. You and your colleagues are welcome to review and download publications on critical thinking and assessment from our website. 

It's easy to receive a price quote: contact a customer service agent through our Contact Us Request below or call (650) 697-5628 to talk with a knowledgeable representative.

Insight Assessment: proven critical thinking assessment tools for higher education
Jobe candidates waiting in line for an interview

The decision is up to you; you need to hire or promote an employee. You’ve gone through all the vetting steps for this position: resumes sorted, interviews completed, background checks and references checked. Now you’ve narrowed it down to two candidates having similar experience:

  • Candidate A has a degree from an excellent university, made the Dean’s List, and has worked in the industry for four years at two jobs. Candidate A interviewed well and seemed enthusiastic.
  • Candidate B also has a degree from an excellent college, also made the Dean’s List, and has worked at a competitor for five years, getting a promotion after a year. Candidate B had good questions and interviewed well.

Which candidate do you pick? Why?
How confident are you about this decision?
     What if you’re wrong?

Wouldn’t it be great if you had objective metrics on their reasoning ability?
If you had both candidates take the INSIGHT Business Professional thinking skills assessment, you would receive individual reports describing the key judgment skills required at this level of responsibility and accountability.

  • At first glance you would see that Candidate A has a rating of Strong for Overall Reasoning Skills. Candidate B demonstrated Moderate Overall Reasoning Skills. You know that the Overall Reasoning Skills score reflects the big picture of how the candidate uses reasoning skills to analyze complex job-related situations to anticipate and solve problems to reach company goals. INSIGHT Business Professional provides objective metrics on five additional key elements of thinking strength  that you can use to compare candidates' skills.   

Now what do you think about your options? Are you ready to make a final decision?
How confident are you about this decision?
     Which candidate would fit best in the work culture and team you envision?
     Wouldn’t it be helpful to have even more objective data before you make your final choice?

Wouldn’t measurements of key professional mindset attributes be valuable?

INSIGHT Business Professional objectively assesses whether individuals are motivated to apply their knowledge experience and skills to meet company goals.

  • You would see that Candidate A has a scored well on components of work ethic such as job commitment, honesty, tolerance, resourcefulness and openness to change. Candidate B scored poorly on these important indicators of work success. The candidates were asked to react to typical on-the-job dilemmas; the Business Professional report shows individual results for ten  essential business mindset attributes . You know that the higher scores indicate someone who is more likely to desire to learn and to work and, most importantly, is motivated to apply their reasoning skills to job related decisions. These insights are invaluable.

Now which candidate do you choose?
And how confident are you NOW about your decision?

If you have to hire 10, 50 or 1,000 employees,  INSIGHT  will make your job easier—and lead to better hires—because you need validated objective data to interview, hire and promote the best thinkers  in the pool.

chrysanthemum window

Have you used your critical thinking skills today?  Strong thinking is the common denominator of success throughout the world. Here are 12 quotes to inspire the development of strong thinking skills and mindset.

  • It is the mark of an educated mind to be able to entertain a thought without accepting it. Aristotle
  • "It is better to know some of the questions than all of the answers."  James Thurber 
  • "The world we have created is a product of our thinking; it cannot be changed without changing our thinking.” Albert Einstein
  • "Begin challenging your own assumptions.  Your assumptions are your windows on the world.  Scrub them off every once in a while, or the light won’t come in.” Alan Alda
  • “There is nothing more deceptive than an obvious fact.” Sherlock Holmes: The Boscombe Valley Mystery
  • "Few minds wear out; more rust out.” — Christian N. Bovee
  • “The most courageous act is still to think for yourself. Aloud.” – Coco Chanel
  • There’s no shortage of remarkable ideas, what’s missing is the will to execute them." Seth Godin
  • "A mind is like a parachute—it only works when it is open."  Frank Zappa
  • "A man is but the product of his thoughts. What he thinks, he becomes."  Mahatma Gandhi
  • “Leaders think and talk about the solutions. Followers think and talk about the problems.” Brian Tracy
  • “The essence of the independent mind lies not in what it thinks, but in how it thinks.”  Christopher Hitchens

Exercise your thinking skills today: read this free download of  “Critical Thinking: What It Is and Why It Counts” and follow our blog, Thinking INSIGHT .

Are you looking for a good self-test of your thinking skills?   Download Critical Thinking Insight from your app store today.

Good thinking is in demand. Download Critical Thinking Insight from your app store today:

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Insight Assessment will not share your data with anyone. Click here to view our privacy statement.


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