INSIGHT Business Staff

Get data for Job Applicant Screening  Evaluating Problem Solving Skills   Assessing Professional Mindset Identifying Supervisory Potential  Focusing Professional Development  Documenting Training Outcomes 

INSIGHT Business Staff – Workplace Problem-Solving and Work-Ethic  measures decision-making skills and thinking mindset of staff members who are expected to exercise a degree of problem-solving and sound judgment within their assigned area of responsibility.  INSIGHT Business Staff is the instrument of choice for evaluating a wide variety of key organizational employees including departmental work team leaders, project managers, office assistants, first line supervisors, retail bank tellers, clerks, schedulers, dispatchers, helpdesk personnel, CSRs, aides, executive secretaries, etc. It is used by for-profit and not-for-profit businesses, institutions, and organizations, staff recruiters, HR departments, and staffing consultants for applicant and candidate screening, and for employee development and team-focused staff development purposes.

For assessment specs, administration, metrics reported, and more, scroll down. Contact us by using the “Request A Quote” button to ask a question. Or phone us at 650-697-5628 to speak with an assessment services client support specialist.

Seamless Testing. Results You Can Trust.


Calibrated for use with business staff employees and applicants for positions which require a positive work ethic and sound problem-solving within their assigned area of responsibility


Administered online with a secure, multi-lingual interface, it’s user-friendly and accessible anywhere.

Support Materials

User Manual includes all needed information about administering the assessment and interpreting the resulting individual and group scores.

Assessment Specs

Max 75 minutes timed administration: 25 minutes allotted for 80 Likert-style items; 50 minutes allotted for 32 engaging, business staff workplace scenario-based reasoning skill evaluation questions.


Individual score reports of all metrics for each person assessed. Optional group graphics with statistical summary of scores; Excel spreadsheet of responses to all custom demographic questions, and all scores for each person assessed.

Results Reported

Metrics include scores for 10 fundamental business staff work ethic attributes, 4 essential business staff problem-solving skills, and an OVERALL score.


Each business staff mindset attribute is scored on a 40-point scale divided into three qualitative categories; Each business staff reasoning skill metric is scored on a 200-point scale with corresponding qualitative ratings.


Available in English and Spanish


Metrics include scores for 10 fundamental business staff work ethic attributes, 4 essential business staff problem-solving skills, and an OVERALL score.

10 Professional Work Ethic Attributes

  1. Dependability
  2. Professionalism
  3. Job Commitment
  4. Desire to Work
  5. Desire to Learn
  6. Desire to Think
  7. Workplace Safety
  8. Workplace Tolerance
  9. Workplace Flexibility
  10. Honesty

4 Essential Business Staff Problem-Solving Skills, and an OVERALL Rating

  1. Situation Comprehension
  2. Anticipating Outcomes
  3. Evaluating Choices
  4. Numeric Literacy
  • OVERALL Reasoning Skills


The INSIGHT Business Report Package includes an individual test-taker report for each person assessed and optional group summary reports for each group and sub-group in the sample.

Reports are generated immediately after the conclusion of testing, making real time assessment possible. Read more about how our customer support specialists work with clients to select their reporting options on our Services tab or contact us for a free consultation.

Individual Test-Taker Reports

  • Each work ethic attribute is scored on a 40-point scale divided into three qualitative categories (Not Manifested, Positive, Strong Positive). 

  • Each problem-solving skill metric is scored on a 200-point scale with corresponding qualitative ratings (Not Manifested, Moderate, Strong, and Superior).

  • The Individual Report can be pushed as PDF files to an email address of the client’s choosing (for example, to an HR department hiring officer, a senior manager, or to an external search firm or professional development consultant). 

  • The client controls whether individual reports are made available to the test-taker.

  • A short PDF assessment report debrief document to help in understanding scores – it can be distributed by the client to the people who were assessed.

Optional Group Analytics

  • Excel spreadsheet files of all scores on all metrics. These also include the responses to optional custom demographic questions added by the client to the assessment profile.

  • Presentation-ready tables and graphic representations of the score distribution for all metrics.

  • Free upon request, our assessment support staff prepares and emails group analytical reports to clients using any of the INSIGHT series assessments.

Need to expedite your project?  We can have your first online testing assignment available for your students within 24 hours. Request a quote or get started by calling 650-697-5628 and speaking with one of our assessment specialists today.

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