INSIGHT Support

Get data for Job Applicant Screening  Documenting Thinking Skills   Assessing Work Ethic Attributes Identifying Team-Lead Potential  Focusing Professional Development  Documenting Training Outcomes 

INSIGHT Support – Workplace Thinking Skills and Work Ethic measures thinking skills and work ethic of support and services personnel.  The instrument is designed for use with office assistants, retail salesclerks, hotel and restaurant staff, seasonal workers, custodial staff, maintenance operations staff, warehouse workers, transport drivers, assembly line staff, delivery service workers, construction workers, and other employees who are expected to solve problems within the context of an organization’s standard operating procedures.  INSIGHT Support is used by a wide variety of businesses, institutions, and organizations, temp staffing services, and HR departments for applicant and candidate screening, and for employee development and operations-team-focused staff development purposes.

For assessment specs, administration, metrics reported, and more, scroll down. Contact us by using the “Request A Quote” button to ask a question. Or phone us at 650-697-5628 to speak with an assessment services client support specialist.

Seamless Testing. Results You Can Trust.

Higher Education

INSIGHT Support is calibrated for use with routine operations personnel who are expected to solve problems within the context of an organization’s standard operating procedures.

Administration

Administered online with a secure, multi-lingual interface, it’s user-friendly and accessible anywhere.

Support Materials

User Manual includes all needed information about administering the assessment and interpreting the resulting individual and group scores.

Assessment Specs

Max 65 minutes timed administration: 25 minutes allotted for 73 Likert-style items; 50 minutes allotted for 23 engaging, operational staff workplace scenario-based reasoning skill evaluation questions.

Deliverables

Individual score reports of all metrics for each person assessed. Optional group graphics with statistical summary of scores; Excel spreadsheet of responses to all custom demographic questions, and all scores for each person assessed.

Results Reported

Metrics include scores for 9 fundamental support personnel work ethics attributes, three essential support personnel thinking skills, and an OVERALL rating.

Scoring

Each support personnel work ethic attribute is scored on a 40-point scale divided into three qualitative categories; Each support personnel workplace thinking skill metric is scored on a 100-point scale with corresponding qualitative ratings.

Languages

Available in English

METRICS

Metrics include scores for 9 fundamental support personnel work ethics attributes, 3 essential support personnel thinking skills, and an OVERALL rating.

9 Fundamental Support Personnel Work Ethic Attributes

  1. Dependability
  2. Honesty
  3. Job Commitment
  4. Workplace Safety
  5. Professionalism
  6. Workplace Tolerance
  7. Workplace Flexibility
  8. Desire to Work
  9. Desire to Learn

3 Essential Support Personnel Workplace Thinking Skills

  1. Understanding Directions
  2. Seeing Consequences
  3. Working with Numbers
  • OVERALL Reasoning Skills

Reports

The INSIGHT Support Report Package includes an individual test-taker report for each person assessed and optional group summary reports for each group and sub-group in the sample.

Reports are generated immediately after the conclusion of testing, making real time assessment possible. Read more about how our customer support specialists work with clients to select their reporting options on our Services tab or contact us for a free consultation.

Individual Test-Taker Reports

  • Each work ethic attribute is scored on a 40-point scale divided into three qualitative categories (Not Manifested, Positive, Strong Positive). 

  • Each thinking skill metric is scored on a 100-point scale with corresponding qualitative ratings (Not Manifested, Moderate, Strong, and Superior).

  • The Individual Report can be pushed as PDF files to an email address of the client’s choosing (for example, to an HR department, hiring officer, manager, or to an operational personnel staffing service). 

  • The client controls whether individual reports are made available to the test-taker.

  • A short PDF assessment report debrief document to help in understanding scores – it can be distributed by the client to the people who were assessed.

Optional Group Analytics

  • Excel spreadsheet files of all scores on all metrics. These also include the responses to optional custom demographic questions added by the client to the assessment profile.

  • Presentation-ready tables and graphic representations of the score distribution for all metrics.

  • Free upon request, our assessment support staff prepares and emails group analytical reports to clients using any of the INSIGHT series assessments.

Need to expedite your project?  We can have your first online testing assignment available for your students within 24 hours. Request a quote or get started by calling 650-697-5628 and speaking with one of our assessment specialists today.

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